You will be eligible for refund, return or store credit at our discretion if: No refund will be granted for returned items with missing components. Any defect of the case will not be eligible for refund, return or replacement. Product case is for protecting content only. The original shipping fees will not be refunded. No returns offered for other items on our store. Only albums and official K-POP merchandise are eligible for returns. Aidol House shall not be held responsible for the validity of the information of official K-POP products registered and available for sale on the Aidol House website as it has been presented by sellers. We highly suggest providing an unedited unboxing video for any refund/return inquires relating to our albums and official K-POP merchandise. Please connect with us by sending your emails to Order Number
However, if under specific circumstances you are not 100% satisfied with your purchase, we are here to help. It is our top priority to make sure that all the products we ship arrive in perfect condition. Shipping delays may occur if your package is subjected to customs clearance. If the item was unable to deliver due to an incorrect address, we unfortunately won't be able to provide a refund. Unfortunately, we can not estimate what the charges may be since customs and taxation policies vary widely from country to country.įor further details, please contact your destination local customs office or visit their official website.Ĭustomers are responsible for making sure that the address is filled in correctly. These additional charges for taxes or customs clearance are the responsibility of the recipient. VAT (Value Added Tax), other taxes, custom duties and/or import fees might be added by your destination country and chosen carrier. All orders will come with a valid tracking number They will ship the items requested to us in Michigan, USA. We work with official suppliers that offer guaranteed authentic items from South Korea. Items offered during the pre-order period cannot be cancelled, so please verify your information before purchasing!Īfter placing your order, please allow 2-5 business days for us to process the order. We won't be able to guarantee the cancellation of your order. Once orders are fulfilled or shipped out, we are not able to provide refunds.
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